Despina Dapias Wilson,Theresa Del Tufo,Anne E.C. Norman: The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
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Author: Despina Dapias Wilson,Theresa Del Tufo,Anne E.C. Norman
Number of Pages: 210 pages
Published Date: 17 Oct 2007
Publisher: McFarland & Co Inc
Publication Country: Jefferson, NC, United States
Language: English
ISBN: 9780786430369
Download Link: Click Here
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